Q: How can I track my order?
A: A tracking link will be emailed to you once your order has been packed.
Q: Why is my tracking link not working?
A: Tracking will become live after 6pm the day your order is posted.
Q: What happens if I am not home at the time of delivery?
A: The courier will leave your item in a safe location if you are not home. If the driver deems there to be no safe location, a "Calling Card" will be left and the parcel will be taken to the nearest Post Office.
Q: Do you post to PO Boxes / Parcel Post Lockers?
A: Yes we do.
Q: Oops! I accidentally placed my order with the incorrect shipping address. What should I do?
A: Please call us and we'll update your address. If its more then a few hours passed since your order, chances are good our awesome warehouse staff have already packed and posted your order! In either case, please give us a call for further assistance so that we can get your order to you.
Q: How do I return an item?
A: See our returns information in the link below http://www.runningwarehouse.com.au/CustService/returns.html There is also a returns form on the back of your invoice.
Q: When do you charge my credit card?
A: Our payment gateway will attempt to charge your nominated credit card at the confirmation point of your order.
Q. Which courier companies do you use?
A: We use a combination of Australia Post and Startrack. We will chose the courier company based on your delivery timeframe and location.