Returns
Running Warehouse Australia always wants you to be completely satisfied with your purchase. In the event the item doesn't fit or you simply change your mind no problem, all items can be returned in new condition within 60 days from the invoice date.
To be eligible for a refund, store credit or exchange:
- All items must be returned in new unworn condition.
- Footwear must be returned in the original box and soles must be unmarked. Please do not put any tape or stamps on the shoe box.
- All apparel must be returned unwashed and unworn with original tags still attached.
A Returns Form can be found on the back of your invoice or download a returns form from the link below. Please fill out the returns form and put it in the box with the returning items.
Please send all returns or exchanges to:
Running Warehouse Returns72-76 Western Avenue
Westmeadows, VIC 3049
Purchase a Return Shipping Label for only $13.10
Posting items back to us can sometimes be costly. A Return Shipping Label can be purchased directly from Australia Post for only $13.10.
Purchase a Return Shipping Label
- Return Shipping Label will be emailed instantly to your nominated email.
- Simply print the Return Label, place it on the box the item arrived in and take it to your local Australia Post Office.
- Returns are shipped via Standard Australia Post.
- All returns are posted back to our Melbourne warehouse. Depending on where you are located please allow 5-7 business days for returns to arrive back to us.
- All Exchanges will be posted from Running Warehouse Australia back to the customer Free Of Charge.
- Return labels can only be used within Australia.
Frequently asked questions
Please allow 10-15 business days from the date the item is received back to our warehouse for your refund, exchange or store credit to be processed.
When returning an item via Australia Post, hold on to your tracking number. If you want to know if we have received your return simply check the tracking.
The best way to do any exchange is to purchase the new item directly from the web-site and request a refund for the item being returned. This way the new item will go straight out to you and a refund will be issued once we receive the return.
Once you have your returns form filled out, place the items you would like to return back into the original shipping box, soft pack, or similar shipping container. Place your returns form in the package and securely tape your shipment closed.
Ship the return package back to the following address with your preferred shipping carrier. We recommend choosing a carrier that provides tracking information. Please note that you will be responsible for all shipping charges. Write down the tracking number for the return from your preferred shipping carrier to track the progress of your package back to our warehouse.
SEND RETURNS TO:
Running Warehouse Australia
Attn: Returns Department
72-76 Western Avenue
Westmeadows, Victoria
Australia 3049